Privacy Policy
Last updated: May 18, 2026
This Privacy Policy explains how Floodline Restoration Co., operating at waterdamagefarrockaway.com, handles the personal information of people who visit the site or submit a service request. Floodline Restoration Co. is a home-service marketing and referral company - it advertises home services, takes requests from visitors, and passes those requests to independent businesses that do the actual work. Floodline Restoration Co. does not send crews or perform any trade work itself.
By using waterdamagefarrockaway.com or submitting any form or request, you accept the practices described here. If you do not agree, please do not use the site.
This policy was last updated on May 18, 2026 and applies to information collected on or after that date.
What choices does a visitor have about their information?
Visitors have a few straightforward options when it comes to their personal information:
- Text messages: Reply STOP to any text sent by Floodline Restoration Co. to stop receiving texts. See the SMS section below for full details.
- Find out what is on file: A visitor can ask Floodline Restoration Co. what personal information it holds about them. Use the contact page to make that request.
- Ask for deletion: A visitor may request that Floodline Restoration Co. delete their personal information. That request also goes through the contact page. Certain information may need to be kept to satisfy legal obligations or to wrap up a pending request, but Floodline Restoration Co. will explain any exceptions at the time.
What information does Floodline Restoration Co. collect?
The main way Floodline Restoration Co. collects personal information is when a visitor reaches out - by filling out a quote or contact form, chatting on the site, or calling in. That interaction typically produces some combination of the following:
- The visitor’s name
- A phone number and, usually, an email address
- The address or general location where the work is needed
- A description of the project, job type, or service being requested
The site also collects routine technical data automatically - for example, which pages were visited, how long a visitor stayed, browser type, device type, and a general geographic location derived from the visitor’s IP address. This technical data is used to keep the site running properly and to understand how people use it.
Floodline Restoration Co. does not knowingly collect information from children under 13. If a parent or guardian believes a child has submitted information through the site, they should contact Floodline Restoration Co. right away using the contact page.
Does Floodline Restoration Co. share information within a larger group of companies?
Floodline Restoration Co. is one of several home-service websites and brands that operate under common ownership or management. That group of affiliated brands shares certain back-end resources, including call-answering and scheduling systems, customer relationship management (CRM) software, hosting infrastructure, and marketing technology platforms.
Because of that shared infrastructure, personal information collected through waterdamagefarrockaway.com may flow among the affiliated brands and the vendors that support them. The purpose is practical: routing a request to the right type of contractor for the right service area, handling support and billing, preventing fraud, and maintaining quality control across the network.
Any affiliated brand or shared vendor that receives personal information is expected to treat it under this policy or under a privacy policy that is substantively equivalent to it. Floodline Restoration Co. does not authorize those parties to use the information for unrelated purposes.
How does Floodline Restoration Co. use cookies and similar tracking tools?
waterdamagefarrockaway.com uses cookies and comparable technologies (such as pixels and local storage) to do two basic things: remember visitor preferences and understand how the site is being used. For example, cookies help the site load pages consistently and allow Floodline Restoration Co. to see which content is most useful to visitors.
Some of the cookies on the site come from third-party analytics and advertising services. Under the privacy laws of several states, sharing data through those tools for purposes of targeted advertising may be treated as a sale or share of personal information - even if no money changes hands.
Visitors can manage or block cookies through their browser settings; most browsers include instructions in their Help menu. Visitors who want to limit the use of their data for targeted advertising specifically can submit that request through the contact page.
Who actually receives the information a visitor submits?
When someone fills out a request on waterdamagefarrockaway.com, the whole point is to connect them with a business that can do the job. That means the name, phone number, email address, service location, and project details provided by the visitor are passed along to the contractors and trade businesses that are positioned to respond, quote the work, and carry it out.
Those businesses operate on their own - they are not employees, agents, or divisions of Floodline Restoration Co.. Once they receive the visitor’s information, they may reach out directly by phone, text, or email to follow up on the request.
Beyond that direct hand-off, Floodline Restoration Co. may also disclose personal information in these situations:
- To the affiliated brands and shared service vendors described in the affiliates section above
- To comply with a court order, subpoena, or other legal obligation
- To protect the rights, safety, or property of Floodline Restoration Co. or others
- To a buyer or successor if Floodline Restoration Co. is involved in a merger, acquisition, or sale of assets - visitors would be notified if that transfer materially changes how their information is used
What does submitting a request actually mean for a visitor’s consent?
When a visitor submits a form, starts a chat conversation, or sends information to Floodline Restoration Co. in any other way, that action serves as the visitor’s permission for two things:
- Transfer of the information: The visitor’s contact details and project information may be passed to the business that takes on the request, as described in this policy.
- Being contacted: The visitor gives their permission to be contacted - by Floodline Restoration Co. and by the business that receives the request - by phone call, text message, or email, in connection with the request.
To be clear: agreeing to receive calls or texts is not a requirement for purchasing any service. A visitor who does not want to be contacted by phone or text can note that preference or use the opt-out options described in the SMS section below, and the underlying service referral will still be made.
What should a visitor know about text messages?
When a visitor submits a request through waterdamagefarrockaway.com, both Floodline Restoration Co. and the independent business or professional that receives and works that request may send text messages to the phone number provided.
By submitting a request and providing a phone number, the visitor is consenting to be contacted by autodialed calls or text messages, as well as by calls or texts that use a prerecorded or artificial voice. That consent covers both Floodline Restoration Co. and the business that takes the request.
Agreeing to receive texts or automated calls is not a condition of purchasing any goods or services - a visitor does not have to consent to marketing texts to get a referral or a quote.
Message frequency is not fixed. It depends on the nature of the request, how quickly a business responds, and how the conversation progresses. There is no set number of messages per week or month.
Standard message and data rates from the visitor’s wireless carrier may apply to any text messages sent or received.
To stop texts from Floodline Restoration Co., reply STOP to any text message. Reply HELP to any message for assistance. Opting out of texts will stop SMS contact from Floodline Restoration Co., but it does not automatically close an open service request or prevent other forms of follow-up (such as email or calls) unless the visitor also asks for those to stop.
Visitors can also submit opt-out requests or questions about text messaging through the contact page.
What rights do residents of certain states have?
Residents of California, Virginia, Colorado, Connecticut, Utah, and other states that have enacted comparable consumer privacy laws have specific rights regarding their personal information. Those rights include:
- Access: The right to know what categories of personal information have been collected, what specific pieces of information are on file, and the categories of parties that received it.
- Correction: The right to ask that inaccurate personal information be corrected.
- Deletion: The right to ask that personal information be deleted, subject to certain legal exceptions.
- Portability: The right to receive a copy of personal information in a portable format.
- Opt out of sale or sharing: The right to opt out of the sale or sharing of personal information and of its use for targeted advertising or profiling.
On that last point, residents should understand something specific about how Floodline Restoration Co. operates: when a visitor submits a service request, the contact details and project information are passed to the independent businesses that will respond to and perform the work. Under some of the state laws listed above, that transfer may constitute a sale or share of personal information. Floodline Restoration Co. does not represent otherwise.
A visitor who does not want their personal information passed to those businesses should not submit a request through the site. A visitor who has already submitted a request and wants to withdraw or opt out should contact Floodline Restoration Co. through the contact page - that is the mechanism for exercising an opt-out right. There is no cookie banner or on-site toggle for this purpose.
To exercise any of the rights listed above, send a request through the contact page. An authorized agent may submit a request on a consumer’s behalf, but Floodline Restoration Co. may require written proof of that authorization before acting on it. Identity verification may also be required before any request is fulfilled. Floodline Restoration Co. will respond within the time period required by whichever state law applies to the request.
If a request is denied in whole or in part, the consumer may appeal that decision by replying to the denial notice or by reaching out again through the contact page. Floodline Restoration Co. will communicate the outcome of any appeal in writing.
Exercising any privacy right will not result in a visitor being denied service, being charged a higher price, or receiving a reduced quality of service. Floodline Restoration Co. does not discriminate against people for asserting their privacy rights.
How long is personal information kept?
Floodline Restoration Co. keeps personal information for as long as is reasonably necessary to coordinate the service request, fulfill any follow-up, and meet applicable legal or recordkeeping obligations. Once information is no longer needed for those purposes, Floodline Restoration Co. will delete or de-identify it in the ordinary course of its data management practices. Specific retention periods vary depending on the type of information and the legal requirements that apply to it.
How can someone reach Floodline Restoration Co. with questions about this policy?
Questions, comments, or requests related to this Privacy Policy - including requests to access, correct, or delete personal information - can be submitted through the contact page. Floodline Restoration Co. will do its best to respond promptly and in accordance with applicable law.
Floodline Restoration Co. may update this policy from time to time. When changes are made, the updated policy will be posted at waterdamagefarrockaway.com with a revised Last Updated date. Continued use of the site after an update constitutes acceptance of the revised terms.